Terms of Service
Last updated · 09.08.2026These Terms of Service govern your use of the website located at https://houseofhydrangeas.com.au and any related services provided by House of Hydrangeas.
By accessing https://houseofhydrangeas.com.au, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by House of Hydrangeas.
We, House of Hydrangeas, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
- modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
- remove any copyright or other proprietary notations from any materials and software on this website;
- transfer the materials to another person or "mirror" the materials on any other server;
- knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service House of Hydrangeas provides;
- use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
- use this website or its associated services in violation of any applicable laws or regulations;
- use this website in conjunction with sending unauthorised advertising or spam;
- harvest, collect, or gather user data without the user's consent; or
- use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
Intellectual Property
The intellectual property in the materials contained in this website are owned by or licensed to House of Hydrangeas and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by House of Hydrangeas at any time.
Liability
Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, House of Hydrangeas makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.
In no event shall House of Hydrangeas or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if House of Hydrangeas or an authorised representative has been notified, orally or in writing, of the possibility of such damage.
Accuracy of Materials
The materials appearing on our website are not comprehensive and are for general information purposes only. House of Hydrangeas does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
Links
House of Hydrangeas has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by House of Hydrangeas of the site. Use of any such linked site is at your own risk.
Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Privacy Policy
Last updated · 09.08.2026Your privacy is important to us. It is House of Hydrangeas' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://houseofhydrangeas.com.au, and other sites we own and operate.
Information We Collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information. Voluntarily provided information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. Automatically collected information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Personal Information
We may ask for personal information when you subscribe to our newsletter or contact us, which may include your name, email, social media profiles, phone number and home or mailing address.
Collection and Use of Information
We may collect personal information from you when you register for an account, purchase products or services, purchase a subscription, sign up to receive updates, or contact us. We use this information to provide our services, process payments, deliver products, communicate with you, and for analytics and marketing purposes.
Disclosure of Personal Information to Third Parties
We may disclose personal information to parent, subsidiary or affiliate companies, third-party service providers, our employees and contractors, agents or business partners, and courts or regulatory authorities as required by law. Third parties we currently use include Google AdSense, PayPal, and Stripe.
Security of Your Personal Information
When we collect and process personal information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. No method of electronic transmission or storage is 100% secure.
Children's Privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
Your Rights
You may request access to or correction of the personal information we hold about you. You may withdraw marketing consent at any time by contacting us. To unsubscribe from our email database, please use the opt-out facilities provided in the communication or contact us directly.
Cookies
We use cookies to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit. You have the right to accept or reject cookies through our Cookie Consent Manager or your browser settings.
Contact
For any questions or concerns regarding your privacy, please contact our Privacy Officer at michelle@houseofhydrangeas.com.au.
Refunds & Cancellations
Last updated · 09.08.2026One-Off Orders
Orders may be cancelled up to 48 hours before your scheduled delivery or pickup date for a full refund. To cancel, please contact us at michelle@houseofhydrangeas.com.au with your order number as soon as possible. Orders cancelled within 48 hours of the scheduled date are not eligible for a refund, as flowers will have already been sourced and arranged. A store credit may be offered at our discretion.
Seasonal Orders
Orders placed through our Valentine's Day and Mother's Day seasonal storefronts are subject to cut-off dates displayed at the time of ordering. Once the cut-off date has passed, cancellations are not accepted and refunds will not be issued. This is due to the perishable nature of flowers and the advance ordering required for seasonal periods.
Damaged or Incorrect Orders
If your flowers arrive damaged or you receive an incorrect order, please contact us within 24 hours of delivery with your order details and a photograph. We will assess each situation individually and offer a replacement, store credit or refund where appropriate.
Perishable Nature of Flowers
As flowers are a perishable product, we are unable to accept returns. We take great care in sourcing and preparing each arrangement and provide care instructions to help you enjoy your flowers for as long as possible. Refunds will not be issued for flowers that have naturally wilted beyond their expected vase life when correct care instructions have been followed.
Refund Processing
Approved refunds are processed within five to seven business days to your original payment method. Processing times may vary depending on your financial institution.
Contact
For all refund and cancellation enquiries, please contact us at michelle@houseofhydrangeas.com.au.
Subscriptions
Last updated · 09.08.2026House of Hydrangeas offers recurring flower subscriptions in four frequencies — weekly, fortnightly, monthly and quarterly — each available in Petite, Signature and Luxury sizes. The following terms apply to all subscription purchases.
Subscription Payments
Subscription payments are charged on your start date and then automatically on the frequency you selected at purchase — weekly, fortnightly, monthly or quarterly. By subscribing, you authorise House of Hydrangeas to charge your nominated payment method on this recurring schedule for the duration of your subscription.
Minimum Commitment Periods
All flower subscriptions are subject to a minimum commitment period as stated at the time of purchase. Weekly and fortnightly subscriptions carry a three-month minimum commitment. Monthly subscriptions carry a three-month minimum commitment. Quarterly subscriptions carry a nine-month minimum commitment. Cancellation requests received before the minimum period has been completed will not be eligible for a refund of the remaining subscription period.
Auto-Renewal
After your minimum commitment period has been completed, your subscription will automatically continue on your chosen frequency until you choose to cancel. You will not be separately notified when your minimum period ends. It is your responsibility to contact us if you wish to cancel before your next charge date.
Cancelling Your Subscription
To cancel a subscription, please contact us at michelle@houseofhydrangeas.com.au at least 14 days before your next scheduled delivery date. Cancellations requested within 14 days of the next delivery may result in one further charge and delivery being processed before the cancellation takes effect.
Missed or Paused Deliveries
We do not currently offer the ability to skip or pause deliveries. If you are unable to receive a delivery, please contact us as soon as possible and we will do our best to assist. Refunds are not issued for deliveries that cannot be received due to the customer being unavailable.
Subscription Disruptions
In the unlikely event that House of Hydrangeas is unable to fulfil a scheduled subscription delivery due to supply issues or unforeseen circumstances, we will contact you as soon as possible. A credit or refund will be issued for any delivery we are unable to fulfil on our end.
Flower Substitutions
As our arrangements use seasonal and locally sourced flowers, we may occasionally substitute individual stems with flowers of equal or greater value where the original flower is unavailable. The overall style and colour palette of your arrangement will always be maintained.
Contact
For all subscription enquiries, please contact us at michelle@houseofhydrangeas.com.au.
Accessibility Statement
Last updated · 09.08.2026This is an accessibility statement from House of Hydrangeas.
Measures to Support Accessibility
House of Hydrangeas takes the following measures to ensure accessibility of our website and store:
- Include accessibility throughout our internal policies.
- Provide continual accessibility training for our staff.
- Assign clear accessibility goals and responsibilities.
- Include people with disabilities in our design personas.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. House of Hydrangeas is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers and we will endeavour to respond within 2 business days. Contact us at michelle@houseofhydrangeas.com.au.
Compatibility
Our website is designed to be compatible with modern web browsers including Chrome, Firefox and Safari, and assistive technologies such as screen readers, on major operating systems including Windows, macOS, iOS and Android.
Known Limitations
Some user-uploaded images may not have text alternatives. We monitor published content and typically repair issues within 2 to 5 business days. If you observe an issue not listed here, please contact us.
Formal Complaints
To submit a formal complaint about accessibility, please contact us at michelle@houseofhydrangeas.com.au. We will respond within 5 business days.
Assessment Approach
House of Hydrangeas assessed the accessibility of this website through self-evaluation, including manual and automated accessibility testing throughout the design and development process. We continuously improve based on feedback and test results.
Delivery Information
Last updated · 09.08.2026Delivery Areas
We deliver to Newcastle, Lake Macquarie, Port Stephens and the Hunter Valley. If you are unsure whether we deliver to your area, please contact us at michelle@houseofhydrangeas.com.au before placing your order.
Delivery Fees
A flat delivery fee of $15 applies to all orders under $150. Orders of $150 or more qualify for complimentary delivery. Delivery fees are calculated at checkout based on your order total.
Pickup
Pickup is available as an alternative to delivery. If you would like to collect your order, please select pickup at checkout. Pickup location and available times will be confirmed with you after your order is placed.
Delivery Timeframes
Delivery windows are provided at checkout. While we do our best to deliver within the specified window, we cannot guarantee exact delivery times due to factors outside our control such as traffic and weather conditions.
Seasonal Orders
During seasonal periods including Valentine's Day and Mother's Day, delivery and pickup cut-off dates apply. These dates are displayed on the storefront at the time of ordering. We strongly recommend ordering early during peak periods to avoid missing out.
Failed Deliveries
If no one is home at the time of delivery, our driver will leave the flowers in a safe location where possible and notify you. House of Hydrangeas is not responsible for flowers left unattended for extended periods. If a delivery cannot be completed, please contact us as soon as possible to arrange an alternative.
Contact
For all delivery enquiries, please contact us at michelle@houseofhydrangeas.com.au.